IPhone apps logging user data without permission
A popular chain iPhone Apps have been found to record exactly how users interact with them, with some businesses even being able to see personal information such as credit card details and passport numbers.
A survey by TechCrunch and The App Analyst found that apps from big names like Air Canada, Hotels.com and Expedia know exactly how users interact with their apps, following every swipe, tap and tap.
This is not spelled out in the app permissions, causing very real concerns about private details being exposed.
Some apps, such as those from Singapore Airlines and Abercrombie & Fitch, use a company called Glassbox to use “session replay” software.
This records all screens of an application for use by developers.
Air Canada’s app was found to lack masking technology, potentially allowing developers to see credit card numbers.
The airline recently suffered a data breach that revealed information on 20,000 customers.
These companies’ apps do not make it clear that they log data as part of their privacy policies.
In a statement, Air Canada said, “Air Canada uses the information provided by customers to ensure that we can meet their travel needs and to ensure that we can resolve any issues that may affect their trips.
“This includes user information entered and collected on the Air Canada mobile app.
“However, Air Canada does not and cannot capture phone screens outside of the Air Canada app.”